Refund Rules

1. What it is: This term refers to the conditions for refunding the remaining balance from the event.
2. The remaining balance: The remaining balance is understood as the unused amount from all top-ups made under a single CPF, within the event.
3. If the refund is requested via PIX, only the CPF PIX key will be accepted, and it must match the CPF linked to the cashless card. If a CPF is not available to carry out the PIX transfer, the refund must be requested via TED, upon providing complete banking details (bank, branch, account, and account holder).
4. Refund conditions: To request a refund, the applicant must have a CPF registered and active in the Event’s payment system. The applicant agrees to request a refund only for their own consumption cards, registered under their own CPF.
5. The applicant agrees to a fee deduction in the amount of R$ 5 related to bank transfers, which will be applied to the total amount to be refunded.
6. Request period: The applicant agrees that the refund must be requested between 01/31/2026 and 02/07/2026.
7. Refund processing period: The applicant acknowledges that the refund will be processed between 02/11/2026 and 03/12/2026.